1. INFORMATION ABOUT THE PROVIDER
„VANJA MIHALEVIČ PR UČENJE JEZIKA I ČASOVI KONVERZACIJE VALESCO CENTAR STRANIH JEZIKA NOVI SAD“.
Business activity code: 8559 – Other education
Company registration number: 63961752
Address: Krilova 9, Novi Sad, R. Srbija
Current account no.: 160-0000000438697-81 (Banca Intesa A.D. Beograd)
Tel.: +381 64 3034773 i +381 61 6361526
e-mail: firstname.lastname@example.org i email@example.com
2. DESCRIPTION OF THE SERVICE
valescointernational.com is a website that constitutes an integral part of the legal person „VANJA MIHALEVIČ PR UČENJE JEZIKA I ČASOVI KONVERZACIJE VALESCO CENTAR STRANIH JEZIKA NOVI SAD“. Valescointernational.com offers the services of language learning and conversation lessons via software solutions, such as Skype and similar applications. The User selects the language they wish to learn and the number and length of lessons. The price to be paid by the student is conditional on the above mentioned and presented on the web pages which describes courses.
3. CONVERSION STATEMENT
All prices on the website given in Euro (EUR) are for information only. All payments will be effected in the local currency of the Republic of Serbia – Dinar (RSD).
The middle exchange rate of the National Bank of Serbia shall be used to show the prices in other currencies for information only. The amount your credit card account will be charged for will be expressed in your local currency through conversion according to the current exchange rate used by card payment organizations, with which we are unfamiliar at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website. Thank you for your understanding.
4. CONTACT DETAILS
Address: Krilova 9, Novi Sad, R. Srbija
Tel.: +381 61 6361526
5. COMPLAINTS POLICY
If the User is not satisfied with the services rendered by the Provider, the User, having previously paid for the service in full or in part, shall be entitled to make a written complaint. The complaint shall comprise: the User’s name and surname, the payment transaction number and the reason for complaining. The complaint must be sent from the e-mail address provided by the User when paying for the service. The complaint will be accepted if the User sends it before the completion of the second lesson agreed.
If refunding the money previously paid by the User in full or in part via a payment card, regardless of the reason for the refund, the Provider is obliged to refund the money only using VISA, EC/MC, Maestro and American Express payment instruments, which means that the bank will refund the money to the User’s card account upon request of the Provider.
7. PROTECTION OF USER PRIVACY
On behalf of the Provider, we undertake to protect the privacy of all our Users. We only collect necessary basic information about the Users and information required for doing business and keeping the Users informed in accordance with good business practice and for the purpose of providing high-quality service. We give our Users a choice, including the opportunity to decide whether they want to be deleted from mailing lists used in marketing campaigns. All User-related information shall be strictly protected and available only to the employees who require it to do their work. All Provider’s employees and business partners shall have the responsibility to comply with the privacy protection principle.
8. PROTECTION OF TRANSACTION-RELATED CONFIDENTIAL DATA
When payment card information is entered, confidential information shall be transferred via a public network in a protected (encrypted) form by using the SSL protocol and PKI system, being the most advanced cryptographic technologies at the moment. Data security in the course of a purchase transaction shall be guaranteed by the payment card processor Banca Intesa a.d Beograd, so the entire billing process shall take place on the website of Banca Intesa a.d Beograd. The payment card information shall not be accessible to our system at any point whatsoever.
9. PROHIBITION OF RELIGIOUS, RACIAL, NATIONAL, GENDER OR OTHER KIND OF DISCRIMINATION
The Provider shall respect human rights under the Constitution of the Republic of Serbia. In compliance with that, violation of fundamental human rights under the Constitution of the Republic of Serbia and insulting others on grounds of religious, racial, national, gender, material or other kind of discrimination shall not be allowed during the lessons organized by the Provider. If the User commits the aforementioned violations, the lesson will immediately be stopped and the Contract will automatically be terminated.